We guarantee frozen arrival. If there are any issues, we must be notified promptly on the day of delivery. We cannot be responsible for thawing if you do not notify us on the delivery day that there was an issue. Do not throw anything out. We may require photos of the packaging, products or paperwork. Please note, issues with frozen arrival are very rare.
Unfortunately, due to the perishable nature of our products we cannot accept returns.
If there are issues with your order we will refund or reship or credit your order.
Contact us with any questions related to refunds and returns.